FAQ

What is the return policy?

Please refer to our return policy for full details. 

What are the shipping options?

We do not ship our products. We currently provide local delivery up to 5km from our store to your location. Your may check your eligibility for delivery when you enter your address at checkout. Please refer to our pickup and local delivery for full details. 

Do you deliver outside of Toronto?

Yes we do! If you live slightly outside of the 5km radius, please reach out to us and we can arrange a special delivery for you. We can also deliver to Scarborough, Markham, and Richmond Hill area. Please contact us first and we can have that arranged for you.

How do I make changes to an order I've already placed?

Please reach out to us immediately so we can better accommodate to your order. Any changes to your order must be made within 3 hours before your pickup time or delivery time (depending on stock level).

What do I do if I received a defective order?

We regularly check our products before and after it has been packed. However, we do understand things can happen and if you find something you are unsatisfied with, please contact us immediately so we can better resolve the issue. Any problems after your pickup/delivery date we will not assume responsibilities for. 

What do I do if I lost my confirmation email?

If you lost your confirmation email or if you did not receive one from us. Simply bring one piece of ID, and provide us with either your phone number or email address when you come pick up your order.

How long is your restock period?

Live products may take longer to restock depending on the season, and demand. For any planters, and pots please reach out to us and we can provide you with an ETA on the next restock date. Please fill out the Product Inquiry form to receive restock information on any other specific products. 

Can I choose my own items if I placed an order online?

Yes, you have the option to pick your own items if you have a personal preference. Just let us know before you come pick up your order and we can have that arranged for you.

Do you provide repotting services?

At this time, we do not provide repotting services. If you have any specific questions about your product, please reach out to us in store or complete our Product Inquiry form. 

My plant looks unhealthy, what do I do?

Plants have different needs so it's difficult to pin-point exactly what is going on without seeing your plant, but it's most likely a combination of imbalance sunlight, water, and moisture level. If the plant is small, you may schedule an appointment with us and bring it in store for us to have a look at. If it's something larger, you may send us photos via email to see if we can help you troubleshoot the issue. Please note, all live goods are final sale once it leaves our store, please refer to our return policy for full details.

I am a producer/business owner and I think my products/services would be a good fit for your store.

We love to hear your ideas! If you think your products can work, please use the contact form and share your idea with us! Any other collaborations we love to hear about, please send and share your ideas as well! Please note, during busy season we may not respond right away. Give us a call for any urgent request.